Question 1

What is S.O.S. Santa?

Accepted Answer

It is a virtual reality adventure for the whole family. Santa has got lost in a blizzard and, at the North Pole, the elves need help to make sure Christmas arrives on time. You make your way through five areas — the yard, Santa's study, the workshop, the reindeer stable and the clearing with the tree — solving small challenges, all together. It is more about crafts and adventure than padlocks and clues.

Question 2

What do you do inside?

Accepted Answer

You move around the North Pole and do things with your hands: build a snowman, play a song on some bells, feed the elves, paint and wrap toys, load the sleigh and, at the end, light the Christmas tree. Each of you can take care of a different task.

Question 3

How much does it cost?

Accepted Answer

Prices start from €24.50 per person for 1 hour and from €48.50 per person for 2 hours, and may vary depending on the day, the time and the size of the group. For groups and celebrations — birthdays, stag and hen parties, companies or friends — there are packs from €315 for up to 8 people.

Question 4

How many people can play?

Accepted Answer

From 2 to 6 players (online booking requires at least two). It is a cooperative adventure: it is better played together. Only the players can be in the room.

Question 5

How long does it last?

Accepted Answer

The game session lasts 60 minutes. The booking takes up 75, because it includes the welcome, the lockers and the headset fitting. Arrive 10 minutes before your booked time: sessions start on the dot.

Question 6

How difficult is it?

Accepted Answer

2 out of 10. The challenges are intuitive and solved together: no experience with virtual reality or video games is needed. Your Game Master explains the controls and stays with you throughout the session.

Question 7

What is the minimum age? Is it scary?

Accepted Answer

From age 10, the limit set by Meta for Quest headsets; there is no upper age limit. There is no combat and there are no horror scenes: it is a calm adventure of hands and wits, designed for the whole family to enjoy.

Question 8

Is it a team game?

Accepted Answer

Yes. Each of you can take care of your own thing, but at several moments you all have to do something together and at the same time — climbing onto the sleigh, for example — so nobody is left watching.

Question 9

Which headsets do you use and how do we move around?

Accepted Answer

We use Meta Quest 3 headsets: they are wireless, with no cables and no computer, and they track your movements, so you move freely around your 3×3 m box. We provide the headphones to improve immersion. More on this: What is virtual reality

Question 10

Do I need to have tried virtual reality before?

Accepted Answer

No. Most people who come had never tried virtual reality before. Your Game Master explains the controls when you arrive and stays with you throughout the session. More about this: Most people arrive without having tried it

Question 11

What is the cancellation policy?

Accepted Answer

Bookings can be changed or cancelled up to 48 hours before, and group bookings up to one week before. We refund what you paid by the same payment method. To change or cancel, write to us. More about this: Write to us to change or cancel

Question 12

Where are you and how do I get there?

Accepted Answer

We are at C/Viladomat 95, Barcelona (Eixample). The easiest way is to come by metro: Rocafort (L1), Urgell (L1), Sant Antoni (L2) or Poble Sec (L3), all about ten minutes' walk away. By bus, line V9 has a stop right opposite Virtua, and there are more lines along Gran Via and Sepúlveda. See on Google Maps More about this: See the map and address

Question 13

What languages is it available in?

Accepted Answer

The team speaks Spanish, Catalan and English. Most of the games are available in Spanish and English and, as the experiences are very visual and intuitive, language is rarely a barrier. More about this: Everything you'll be wondering about

Question 14

Is there parking nearby?

Accepted Answer

We don't have our own car park, but there are two public ones a couple of minutes' walk away: BSM Urgell and SABA Eixample. With a large group, the metro works out better. More about this: See the map and address

Question 15

Can I play if I wear prescription glasses?

Accepted Answer

Yes. Meta Quest 3 headsets have enough room to be used comfortably with the vast majority of prescription glasses. If yours are very large, contact lenses are more comfortable. More on this: Everything you are going to ask

Question 16

Are there any medical restrictions?

Accepted Answer

We do not recommend the activity for people with photosensitive epilepsy, who are pregnant or who have serious heart problems. If in doubt, write to us before booking and we will go through it with you. For accessibility needs, write to us beforehand and we will see how to adapt the activity. More on this: When we do not recommend it

Question 17

Can virtual reality cause motion sickness?

Accepted Answer

It happens to some people. Our catalogue is chosen so that it does not: we steer clear of the titles that move the camera for you, which are the ones people tolerate worst. If you notice anything, the session can be stopped at any moment: the Game Master is right there. More on this: What happens to the body

Question 18

What technology do you use?

Accepted Answer

We use Meta Quest 3 headsets: they are wireless, with no cables and no computer, and they track your movements, so you move freely around your 3×3 m box. We provide the headphones to improve immersion. More on this: What is virtual reality

Question 19

Is VR safe for children?

Accepted Answer

Meta recommends these headsets from age 10, and that's our limit. Each hour of booking is 60 minutes of play, and the Game Master is with the group for the whole session: if you notice anything, the session can be stopped at any time. Some adventures require a higher age, and their page says so. More on this: From age 10, with no upper limit

Question 20

How is VR different from a normal video game?

Accepted Answer

In a video game you look at a screen and use a controller. In VR you are inside the game: you turn your head and see the world around you, you really walk and you use your hands to interact with objects. It is the difference between watching a film and starring in it. More on this: It's not a video game: you're inside

S.O.S.
Santa

Here, you play

Teamwork happens here

All aboard

Draw a star and light it up

Before you go in

Arrive 10 minutes early

75 minutes in total

Only players in the room

Do you need anything?

How to get here

S.O.S.Santa