Virtua Barcelona
Contents

Terms and conditions

Last updated: 13 November 2026

These are Virtua Barcelona's purchase conditions: what you accept when you book a room or buy a gift voucher. It is the same thing you accept when you tick its box before paying, expanded with the information that the law requires us to give.

1. Who sells

  • Company name: Virtua Arcade SL
  • CIF: B67229500
  • Registered office: C/Joan Gamper 16, Local 1, 08014 Barcelona
  • Venue: C/Viladomat 95, 08015 Barcelona
  • Email: info@virtuabarcelona.com
  • Telephone: +34 938 06 57 57
  • Registration: Barcelona Commercial Registry, Volume 46,443, Folio 110, Sheet B-520,184, Entry 1

The contract is formalised in Spanish.

2. What is bought and who can play

On this website you can buy bookings for our virtual reality rooms and gift vouchers.

  • Minimum age: 10 years. Some specific adventures have a higher minimum age, which is stated on their own page and at the time of booking.
  • Minimum to book online: 2 people. If you come on your own, you can turn up at the venue and, if there is space, we will look after you.
  • Minors must be accompanied or authorised by their parent or guardian. Whoever books for them accepts the conditions in section 9 as the person responsible for them.

Each adventure states on its page how many players it allows and how long it lasts.

3. Prices and payment

The prices shown in the booking system are those in force at the time of purchase and are expressed in euros, VAT included.

Payment is made online, when you book, and is processed by Stripe: you can pay by card, Google Pay, Apple Pay or Bizum. Virtua does not see or store your card details at any point: they go directly to Stripe.

For group bookings (the packs), a deposit is paid when booking – its amount is stated on the page of each pack, and you see it before paying – and the rest on the day of the activity, as that same page explains. If you are a company, you can pay the whole amount by bank transfer.

4. How to buy

  1. You choose the adventure, the day, the time and how many of you there are.
  2. You fill in your contact details.
  3. You pay online: by card, Google Pay, Apple Pay or Bizum (for a group pack, the deposit).
  4. You receive a confirmation email with the details of your booking.

The booking is not made until you receive that email. If it does not reach you within a few minutes, check your spam folder and, if it still does not appear, write to us: we will check it.

5. Right of withdrawal

Room bookings do not have this right. They are contracted for a specific date and time and, for that reason, in accordance with article 103.l) of the consolidated text of the General Law for the Defence of Consumers and Users (texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios), there is no 14-day right of withdrawal over them: it is the exception provided for leisure services with a specific date.

That does not leave you without leeway. Our cancellation policy is more flexible than what the law requires of us: you can change or cancel your booking with the notice stated in section 6 (48 hours, and one week for group bookings) and we will refund the amount.

Gift vouchers do have it. A voucher has no date until it is redeemed, so you have 14 calendar days from the purchase to withdraw and request a refund, provided that the voucher has not been redeemed. After that period, or once it has been redeemed, it is non-refundable.

  • How: write to us at info@virtuabarcelona.com saying that you are withdrawing, with the voucher code or the email address you bought it with. You can use the model form at the end of this page, although it is not compulsory. It is enough to write to us before the 14 days are over.
  • Who: whoever bought it.
  • The refund: of everything you paid, through the same payment method, without any cost to you and no later than 14 days after your message reaches us.

6. Changes and cancellations

  • Bookings can be changed and cancelled with 48 hours' notice.
  • Group bookings can be changed and cancelled with one week's notice.
  • The refund is made through the same payment method you used to make the purchase.

To change or cancel, write to us at info@virtuabarcelona.com or call us on +34 938 06 57 57.

7. Gift vouchers

  • Each gift voucher is valid for one player and one hour of play.
  • They expire 6 months after the day of purchase, unless the conditions of a specific offer say otherwise.
  • You have 14 days from purchase to withdraw and request a refund, provided that the voucher has not been redeemed; after that period, or once it has been redeemed, it is non-refundable. How: see section 5.
  • They are transferable: whoever has the code can use them.
  • On the day they are redeemed, the code is applied when booking. Vouchers are not accepted for group bookings or for birthday, stag and hen party or team building packs.

Specific offer: Black Friday Voucher. It is a voucher with its own conditions, which prevail over the general ones in this section where they differ:

  • It is on sale from 27 to 30 November 2026, at the price shown when you buy it.
  • It can be redeemed from 8 January to 30 April 2027, Monday to Thursday and on Friday mornings (last booking on Friday: 13:45), on school days only: it cannot be redeemed on public holidays or during the school Easter holidays (20 to 29 March 2027).
  • It expires on 30 April 2027, and not after 6 months.
  • Each voucher is a ticket, not money. Everything else in this section 7 applies just the same: one player and one hour, 14 days to withdraw if it has not been redeemed, transferable, and not valid for group bookings.

8. Room rules

Arrival. We advise you to arrive 5-10 minutes early. If you arrive 10 minutes or more late without letting us know, the booking will be deemed cancelled. Under no circumstances will the booking time be extended because of a late arrival.

Inside the premises.

  • During the activity, only the players may be in the room.
  • No outside food may be brought in. Only food for a person with an allergy or intolerance in packs with catering, and the birthday cake, is allowed. We provide the water; other drinks may be brought, alcohol-free.
  • If you arrive under the influence of alcohol or other substances, you will not be able to take part in the activity.
  • The right of admission is reserved.

9. What you accept when you book

There is no paperwork to sign. Before you click “Confirm and Pay” there are three checkboxes, all unticked:

  • “I have read and accept the Terms and conditions of purchase and the Rules and risks of the activity.” Mandatory.
  • “I accept the processing of my data in accordance with the Privacy policy.” Mandatory.
  • “I would like to receive exclusive offers and promotions from Virtua.” Optional.

With the first one you accept these conditions, and those of the activity itself are included as well:

  • That virtual reality can cause intense sensations – disorientation, motion sickness or visual fatigue, especially the first time. If at any point you do not feel well, say so and it stops.
  • That you will follow the instructions of the Game Master throughout the activity. The Game Master explains the equipment and how to move around before you start.
  • That you are responsible for any damage you cause intentionally to the equipment or the premises. Normal wear and tear from use is for us to bear.
  • That if you book for minors, you accept this as the person responsible for them.

⚠️ This does not take away any of your rights. Nothing you accept here limits our liability if the fault is ours: the law would not allow it – article 10 of the consolidated text of the General Law for the Defence of Consumers and Users (texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios) declares void any prior waiver of your rights – and we do not intend to either.

10. Complaints

If something has not gone well, the first and quickest thing to do is write to us: most things are resolved on the same day.

In addition, at our premises you have official complaint forms of the Generalitat de Catalunya at your disposal. You can ask for them at the counter.

And if we do not resolve it by mutual agreement, you can propose that we resolve it before the Sistema Arbitral de Consumo de la Generalitat de Catalunya (Consumer Arbitration System of the Generalitat de Catalunya) – accepting it is voluntary on our part – or go directly to the courts.

11. Applicable law

These conditions are governed by Spanish law. If you are a consumer, you keep all the rights that consumer regulations grant you, and nothing written here can limit them.

How we handle your personal data is set out in the privacy policy.

Annex · Model withdrawal form

For the gift voucher only (section 5). It is not compulsory to use it: an email saying that you withdraw is enough.

(only complete and send this form if you wish to withdraw from the contract)

  • For the attention of Virtua Arcade SL, C/Joan Gamper 16, Local 1, 08014 Barcelona, info@virtuabarcelona.com:
  • I/We (*) hereby give notice that I/we withdraw from my/our (*) contract of sale of the following goods/provision of the following service (*):
  • Ordered on/received on (*):
  • Name of the consumer and user or of the consumers and users:
  • Address of the consumer and user or of the consumers and users:
  • Signature of the consumer and user or of the consumers and users (only if this form is submitted on paper):
  • Date:

(*) Delete as appropriate.