Question 1

What is the minimum age to play?

Accepted Answer

Ages 10+. Frozen Castle has no violence, horror or jump scares: it is a winter tale of exploration and ingenuity, designed for families, groups of friends and company teams. Minors don't need an adult to play with them, and during the session only the players can be in the room. Minors must come accompanied or authorised by their parent or guardian.

Question 2

How many people can play?

Accepted Answer

2 to 8 players, and you need to be at least two: in the castle there are doors that only open by talking, so nobody plays alone.

Question 3

How long does it last and how difficult is it?

Accepted Answer

The session lasts 1 hour. The difficulty is 8 out of 10: winter doesn't give up easily. You solve it as a team, by talking.

Question 4

Is it scary?

Accepted Answer

No. It is a winter tale: there is cold, a storm and a frozen castle, but no jump scares, no horror and no violence.

Question 5

Do I need to know how to play video games?

Accepted Answer

No. Most people who come had never tried virtual reality before. Your Game Master explains the controls when you arrive and stays with you throughout the session. More about this: Most people arrive without having tried it

Question 6

How do we move around the castle?

Accepted Answer

By combining your real steps in a defined space with teleportation using the controllers to get further. Your Game Master explains the controls when you arrive and stays with you throughout the session.

Question 7

What happens if we get separated?

Accepted Answer

At some point the storm will separate you, and then the only way to move forward is to talk: what one of you sees is what the others need. No special skill is needed, just communication.

Question 8

Is it suitable for large groups, birthdays or company teams?

Accepted Answer

Yes. Birthdays, stag and hen parties, team building and friends and family: each occasion has its own page, with its three packs and what each one includes. And company events are usually held at other premises: we take virtual reality there. Groups

Question 9

How much does it cost?

Accepted Answer

Prices start from €24.50 per person for 1 hour and from €48.50 per person for 2 hours, and may vary depending on the day, the time and the size of the group. For groups and celebrations — birthdays, stag and hen parties, companies or friends — there are packs from €315 for up to 8 people.

Question 10

Do I need to have tried virtual reality before?

Accepted Answer

No. Most people who come had never tried virtual reality before. Your Game Master explains the controls when you arrive and stays with you throughout the session. More about this: Most people arrive without having tried it

Question 11

What is the cancellation policy?

Accepted Answer

Bookings can be changed or cancelled up to 48 hours before, and group bookings up to one week before. We refund what you paid by the same payment method. To change or cancel, write to us. More about this: Write to us to change or cancel

Question 12

Where are you and how do I get there?

Accepted Answer

We are at C/Viladomat 95, Barcelona (Eixample). The easiest way is to come by metro: Rocafort (L1), Urgell (L1), Sant Antoni (L2) or Poble Sec (L3), all about ten minutes' walk away. By bus, line V9 has a stop right opposite Virtua, and there are more lines along Gran Via and Sepúlveda. See on Google Maps More about this: See the map and address

Question 13

What languages is it available in?

Accepted Answer

The team speaks Spanish, Catalan and English. Most of the games are available in Spanish and English and, as the experiences are very visual and intuitive, language is rarely a barrier. More about this: Everything you'll be wondering about

Question 14

Is there parking nearby?

Accepted Answer

We don't have our own car park, but there are two public ones a couple of minutes' walk away: BSM Urgell and SABA Eixample. With a large group, the metro works out better. More about this: See the map and address

Question 15

Can I play if I wear prescription glasses?

Accepted Answer

Yes. The Meta Quest 3 headsets have enough room to be used with the vast majority of prescription glasses without discomfort. If yours are very large, contact lenses are more comfortable. More about this: Everything you'll be wondering about

Question 16

Are there any medical restrictions?

Accepted Answer

We don't recommend the experience to people with photosensitive epilepsy, who are pregnant or who have serious heart problems. If in doubt, write to us before booking and we will go through it with you. For accessibility needs, write to us beforehand and we will see how to adapt the experience. More about this: When we don't recommend it

Question 17

Can virtual reality cause motion sickness?

Accepted Answer

It happens to some people. The catalogue is chosen so that it doesn't: titles that move the camera for you, which are the ones that cause the most discomfort, are avoided. If you notice anything, the session can be stopped at any time. More about this: What happens to the body

Question 18

What technology do you use?

Accepted Answer

We use Meta Quest 3 headsets: they are wireless, with no cables and no computer, and they track your movements, so you move freely in your 3×3 m box. We provide the headphones ourselves to improve immersion. More about this: What virtual reality is

Question 19

Is VR safe for children?

Accepted Answer

Meta recommends these headsets from age 10, and that's our limit. Each hour of booking is 60 minutes of play, and the Game Master is with the group for the whole session: if you notice anything, the session can be stopped at any time. Some adventures require a higher age, and their page says so. More on this: From age 10, with no upper limit

Question 20

How is VR different from a normal video game?

Accepted Answer

With a video game, you look at a screen and use a controller. In VR, you're inside the game: you turn your head and see the world around you, you really walk, and you use your hands to interact with objects. Your brain processes the virtual environment as if it were real — which is why the adrenaline, the laughs and the immersion are incomparable. It's the difference between watching a film and starring in one. More on this: It's not a video game: you're inside it

Frozen Castle — virtual reality escape room in Barcelona

The castle has been waiting too long.

The castle's Heart fell silent

Winter Guardians wanted.

The Camp

The storm will separate you.

A hundred sleeping rooms are watching you.

You are the pieces.

Every winter has two endings.

Wake the Heart.