Delete your account and your data

Last updated: 1 November 2026

This page explains how to delete your account from the Virtua app (com.virtuabarcelona.app) and all your personal data. You can do it whenever you want and without giving any explanation, and there are two ways.

1. From the app (immediate)

1. Open the Virtua app.
2. Go to the “Yo” tab (your profile).
3. Scroll all the way down and tap “Borrar mi cuenta”.
4. Confirm. Deletion is permanent and immediate.

2. By email

If you cannot access the app, write to us at info@virtuabarcelona.com from the email address of your account, asking us to delete it. We will deal with your request within 30 days at most.

And if you prefer us to delete only part of your data and keep your account (for example, your phone number or your date of birth), write to us at the same address from your account's email address stating what you want deleted. We will deal with it within 30 days at most. You can also remove your phone number yourself from the “Yo” tab of the app.

3. What is deleted

All the personal data associated with your account is permanently deleted:

• Name, email address and phone number.
• Date of birth.
• Registered visits, points, rewards and vouchers.

⚠️ We may keep minimal information where a legal obligation requires it – for example, the invoicing of a purchase – and only for the period that obligation sets.

⚠️ And the bookings and vouchers that you have made or bought, with your name, email address and phone number, are not deleted with your app account: they are held in our booking register and we keep them for as long as they are valid and for a further 6 years, which is how long the law requires us to keep them and what covers claims; after that they are deleted. Everything is explained in section 7 of the app privacy policy.

4. Contact

For any question about your data: info@virtuabarcelona.com.

How we handle your data is explained in the app privacy policy.